Overview
The Consumer Protection Act, 2019 lets a consumer complain about defective goods, deficient services, unfair trade practices, overcharging and misleading advertisements. Complaints are filed before the District, State or National Consumer Disputes Redressal Commission, and since 2025 they can be filed online through the e-Jagriti platform, which replaced e-Daakhil.
Which commission hears it depends on the value of the goods or services paid for: under the 2021 rules, up to ₹50 lakh at the District Commission, above ₹50 lakh and up to ₹2 crore at the State Commission, and above ₹2 crore at the National Commission. A complaint must generally be filed within two years of the cause of action. Consumers can appear in person; an advocate isn't required.
If your case is straightforward, you can prepare the complaint yourself in the Xegality app. If you want help, our team prepares the complaint and evidence and files it, with an advocate we work with where representation helps.
Who needs it
- Buyers of defective products or vehicles
- Customers of banks, insurers, builders, airlines, telecom or e-commerce companies who got poor service
- Anyone overcharged or misled by an advertisement
- Home buyers facing delayed possession
Documents required
What we usually ask for. Our team confirms the exact list for your case before anything is filed.
- Bill, invoice or receipt for the goods or service
- Warranty card, booking documents or agreement
- Correspondence with the seller or service provider (emails, chats, complaint numbers)
- Any notice you sent and their reply
- Photos, reports or other evidence of the defect or deficiency
- Your identity proof
How it works
- 1
Assess the case
We check that you're a consumer under the Act, the right commission and the limitation period.
- 2
Notice (optional)
Sending a notice to the seller first often settles the matter and strengthens the complaint.
- 3
Draft the complaint
The complaint is drafted with the facts, the relief sought and the supporting documents.
- 4
File on e-Jagriti
It's filed online with the fee for the claim value, and you get a case number.
- 5
Hearings
The commission admits the complaint and issues notice to the other side; we explain each stage.
Typical timeline
A complaint should be filed within two years of the cause of action. The Act asks commissions to decide complaints within set periods, but in practice the time depends on the commission's workload and the case.
Prefer to do it yourself?
- Make it yourself in the Xegality app — A guided consumer complaint you fill in and download; sign in as a client.
Get a free quote
Answer a few questions and our team will contact you. It takes about two minutes.
Official sources
The government portals and laws this page is based on:
Please note